Just thought I'd invite some stories regarding hosting companies.
I know that sometimes its just unlucky and I dont want it to be a hole digging exercise, but its also good to know these things to learn from them.
Afrihost (shared hosting)
It was dreadful having your site down so often, many support emails came through to me, much more than I cared to have and was a huge waste of my time.
Moral: If your server is struggling they can move you to another box. dont be afraid to ask
Gridhost (shared hosting)
They decided to take down a server one of my clients systems were on. They did not warn us.
They upgraded the php, mysql. They changed IP addresses. They left the old server on, running scheduled tasks on old data, that we could not see or do anything about.
Their reply was "oh yeah, the old one is still running. Should we switch it off?". (we never knew there was an old or a new one)
The result of their no warning, was actually rather grave.
Moral: Dont expect others to treat your systems as you do. They might just not care about downtime in the same way. At some point you need to own the whole thing, rather than have it in the hands of others.
We all expect things to go wrong every so often and I can take many things in my stride, but the lack of apology and lack of care from gridhost was really evident and frustrating.
After 22 domains, and managing various customer domains around the world, I have noticed s.a hosting to be down most often. I have two serious questions
I found Web Africa to be reliable. Hetzner were not too bad. However, I have found that Hostgator can't be beaten as far as service, reliability and affordability are concerned, even if they are across the pond.
Hetzner is on point, Mweb is just the worst in my opinion, followed closely by Axxess and Serve-hosting.